Keeping Track of Our SuccessEvery golfer is familiar with using a scorecard to keep track of results.
And for much the same reason, the BC Provincial Renal Agency now uses a "balanced scorecard" for evaluating the effectiveness of renal care delivered by the renal network to patients province-wide. In fact, all Provincial Health Services Authority agencies now use balanced scorecards for similar purposes. The BCPRA’s balanced scorecard is organized around three broad categories:
Each of these categories includes a number of measurable and clearly defined priority strategies. For each of these strategies, the agency’s progress is tracked in relation to a target measure. As a result, the agency can see how well the renal network is performing from year to year in the areas we all consider most important.
For example, as one measure of effectiveness in the client category, the agency tracks the one-year survival rate for patients on dialysis. The minimum target is set at 80 percent, while the current survival rate is 85 percent. In the service coordination and delivery category, the agency tracks the occupancy rate for dialysis units to ensure it has the capacity to meet the growing demand for dialysis. The target occupancy level is 80 percent, while the actual occupancy rate is 79 percent. These are just two of the 11 measures currently tracked on the agency's scorecard. And for the record, the renal community is doing pretty well. |
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Copyright ©2007 BC Provincial Renal Agency. An Agency of the Provincial PHSA improves the health of British Columbians by seeking province-wide solutions to specialized health care needs in collaboration with BC health authorities and other partners. For more information, visit www.phsa.ca |
