 New operations leader for Providence Health Care
Please join us in welcoming Cecilia Chow to the position of operations leader for Providence Health Care (PHC). As of September 2nd, Cecilia is responsible for the renal program’s six community dialysis units and the home hemodialysis program. Fellow operations leaders Kate Sullivan and Michele Trask manage other aspects of PHC’s renal program, including in-centre dialysis care, vascular access, and the kidney function and transplant programs.
"I’m looking forward to learning about renal care and the renal program, as well as bringing my own set of skills to the operations," says Cecilia, who has spent the last year with the Provincial Health Services Authority (PHSA) strategic planning and transformation support department. Her job involved working with PHSA agencies to identify systems improvement opportunities that would increase patient flow and ultimately lead to better patient outcomes.
"I loved working with the PHSA strategic planning function because I was able to engage with different teams on very specific initiatives," says Cecilia. "On the other hand, it was very project-based, and I’m ready to settle down and get involved with something longer term."
Cecilia trained as a nurse in Winnipeg and worked there as well as in Vancouver in the early 1990s. Her career shifted gears between 1994 and 2002 when she signed on with Telus, doing project management and business development. She returned to healthcare in 2003, and was administrative manager of Children’s and Women’s neonatal program for four years.
"Ultimately, I missed healthcare!" says Cecilia. "But I learned a lot of valuable skills in the private sector that are very beneficial in healthcare."
Among the work she’s most proud of, Cecilia counts the BC Women’s Hospital neonatal revitalization project, the redesign of a website for the BC Bedline (the provincial hospital bed management system), and the development and implementation of a clinical information system for the neonatal intensive care unit.
Welcome to the renal community, Cecilia!
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